Shipping Policy

How will my order be shipped to me?

All our items are shipped via PostNL or DHL with tracking & trace number.
We ship your order in a box or hard cardboard envelope.


How long will it take for my order to be delivered?

We will process your order the same day if the order is placed between 9am and 4pm.
Once your order is shipped, it will be delivered the next day in the Netherlands and Belgium.
For orders within Europe, delivery may take up to 5 days.
For international orders outside Europe, depending on your country, it may take up to 2 weeks for your order to be delivered.

What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase, you can contact us at support@quincs.nl within 30 days of delivery of your item. We will be happy to assist you in returning your order for a refund.
We do not reimburse return costs.
Return costs are for the customer's own account.
After return we will ask for proof of shipping and track & trace, without this information we will not process your return.

Postage costs

For orders over 50 euros we ship the product free of charge within the Netherlands and Belgium.
For orders under 50 euros, 7.95 euros shipping costs will be charged for orders within the Netherlands and Belgium.
For other countries within the EU, shipping costs are 9.95 euros.
For international shipments outside the EU we charge 19.95 euros.

Shipping costs for the Netherlands and Belgium are 7.95 euros

There is a problem with my order. What can I do?

Please contact us at support@quincs.nl and we will do everything we can to resolve the issue as quickly as possible.
Please clearly state your details and order number.
Please note! Our return address is not the same as our business address.